IPSWICH: 01473 597 778

Last revised July 2017
© 2017 Billy Beez UK


This is the official website of Billy Beez UK. Our website is intended to provide free information about Billy Beez UK. By using this website you are accepting the following terms and conditions – please read them carefully. If you do not wish to accept these terms and conditions, we suggest that you do not use this site. Billy Beez UK reserve the right to amend content of this website at any time.

Promotions and offers

All offers cannot be used in conjunction with another offer.

Accessing our website

Whilst we have taken every care in the preparation of the content of our site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be up to date and free of errors. We accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control, as access to our website is dependent upon the availability of the worldwide web. From time to time, our site may contain links to and from third party websites. If you follow a link, please note that these sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept responsibility or liability for these sites.

Unauthorised use of our website

Users of this website are prohibited from:

Submitting any information that is obscene, threatening, hateful or abusive

Entering any, but not limited to, cgi scripts, images, html code or any other part of this site

Interfering with the site service including flooding, mailing, hacking, crashing or amending site content

Directing or redirecting our web site and related material through any unsolicited emails to this site

Warranty Disclaimer

All information and images contained on this website are believed to be truthful and accurate. Commentary and other materials posted on our website are provided for general information purposes only and are not intended to be relied upon by you, unless confirmed by Billy Beez UK in writing. We do not warrant, guarantee or represent that material downloaded and/or accessed via or from our website will be free of viruses and you should operate the most up-to-date virus protection software at all times.


Work originated by us from graphics, images, logos, and data to html code belongs to Billy Beez UK. Reproduction, adaptation or modification of all or any part of these contents are strictly prohibited without the written permission of Billy Beez UK. All materials published are owned by, or are licensed to us.


Where you are invited to submit any contribution to this site such as a blog you are by submission to grant Billy Beez UK a license to use and create any derivative works for any purpose. Do not submit any contributions to our site if you do not wish to grant such rights.


We may collect information about you when you request any information about us or our services, or submit your personal details and/or complete any forms on this website. Any information or data which you may provide to Billy Beez UK at any time will be treated as confidential and will not be traded, sold, or rented to a third party but all information is provided at your own risk as we cannot ensure the security of your data transmitted to our site. This information may include contact details, completing application forms for job vacancies or requesting further information about our services. This information will only be disclosed as may be required by English law.


Cookies are small pieces of information stored on your computer used to identify you, including your IP address, operating system and browser type. We may use cookies to track areas of the site that you have visited as well as to automate certain functions of the website and provide you with information about your account. Billy Beez UK may use this information to contact you or your company from time to time about services that may be of interest or to process any application submitted by you in connection with a job vacancy (we may keep details of applications for the purpose of vetting future applications). If you wish your details to be removed from our information store, please contact us by telephone, email or letter.


These Terms and Conditions and all other express terms herein contained shall be governed and construed in accordance with the laws of England.

Booking Confirmation

All bookings will only be considered final when full payment has been made and an official receipt has been given, or an official e-mail confirmation has been sent/received.

You remain responsible to check the confirmation accuracy and report any mistake to Billy Beez UK within 24 hours of booking for adjustment.

Billy Beez UK shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time.

Refund Policy

Billy Beez UK does not offer any refunds for pre-purchased Billy Beez play-time.
Customers who have pre-purchased a Billy Beez session may not exchange their time slot for another, unless agreed in writing by a manager of Billy Beez.

Billy Beez UK reserves the right to re-sell any time slot where the customer does not arrive within 15 minutes of the designated start time.

Tickets are valid only for the date and time shown, and are void if tampered with. They remain the property of Billy Beez UK and are non-transferable.

Billy Beez UK shall be entitled to cancel your booking at any time. In the event that Billy Beez UK decides to cancel your booking, it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund or the option to reschedule in the event of such a cancellation, but no other compensation shall be payable.

Please call us no less than 14 days before your event to pay the remaining balance. Failure to do so means that you risk losing your booking and non-refundable deposit. We also require final numbers of guests no less than 14 days before your event – if you wish to add any additional guests to your original booking, we strongly recommend letting us know as soon as possible to ensure that we still have space in the park to add them on. We cannot guarantee extra spaces will always be available. We are unable to issue refunds if there are absentees on the day without prior notice. If you wish to reschedule or cancel your booking please contact us with a minimum of 7 days prior to your event date. Your 30% deposit is non-refundable.

0-1 year olds come free when coming with a parent or legal guardian that pays 1.99 redeemable in the coffee shop.

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